Return & Refund Policy for SwimGear Co

Our Made-to-Order Policy

Every item at SwimGear Co is custom-produced on demand just for you. Because of this, we are unable to accept returns or exchanges for reasons such as ordering the wrong size, a change of mind, or general buyer's remorse. We strongly encourage all customers to review the size chart on each product page carefully before placing an order. When in doubt, size up — especially on hoodies and sweatshirts.

Damaged, Defective, or Incorrect Items

We stand behind the quality of every item we ship. If your order arrives damaged, contains a manufacturing defect, or was printed or shipped incorrectly, we will make it right at no additional cost to you. To request a replacement or refund under this policy, please contact us within 30 days of the delivery date at [email protected] with the following information:

• Your order number
• A clear photo of the damaged or defective item
• A brief description of the issue

Once we review your claim, we will offer either a replacement item or a full refund in USD, at our discretion. Refunds will be processed to your original payment method.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

• Items ordered in the wrong size (please use our size guide)
• Items that have been washed, worn, or altered
• Items returned without prior authorization from our support team

Governing Law

This policy and any disputes arising from it are governed by the laws of the State of Wyoming, United States.

Questions?

If you have any questions about your order or this policy, don't hesitate to reach out. Email us at [email protected] — we're in your corner, just like a great lane coach.